Cloudrix CoolWeave™ Memory Foam Topper

Refunds and Returns

At Nityam, we are committed to helping you find the perfect sleep solution. If you're not completely satisfied with your Nityam Mattress or Mattress Topper, you may return it within 100 nights of delivery and receive a full refund, subject to the terms and conditions outlined below.

To qualify for a return under the 100 Nights Trial:

• The product must be in a hygienic and donatable condition.
• The product must not have stains, tears, cuts, burns, odors, excessive soiling, or any form of physical damage.
• The product must be used for a minimum of 30 nights before a return request can be initiated.
• Returns must be requested within 100 nights from the date of delivery.

To initiate a return, please contact our customer support team through www.nityaminterior.com or through the contact details provided on the website.

Refunds will be processed through the original payment method used during purchase. Once the returned product is inspected and approved, refunds will be processed within 7–10 business days.

For approved returns, Nityam will arrange reverse pickup wherever serviceable. Collection timelines may vary depending on location and logistics availability.

If an order is cancelled after dispatch, logistics and handling charges may be deducted from the refund amount.

In case of receiving a damaged product, customers must notify Nityam within 72 hours of delivery and provide photographs of the damage for verification.

100 Nights Trial – Terms and Conditions

1. The 100 Nights Trial is applicable for the first 100 nights from the date of delivery.
   
   
2. Customers must complete a mandatory 30-night adjustment period before becoming eligible for a return under the 100 Nights Trial.
   
   
3. The trial applies only to Nityam Mattresses and Mattress Toppers purchased directly from www.nityaminterior.com or through authorized Nityam sales channels.
   
   
4. The trial is not applicable to pillows, cushions, bedding accessories, furniture, mattress protectors, or any other products unless specifically mentioned.
   
   
5. Custom-size mattresses and custom-size mattress toppers are not eligible for the 100 Nights Trial and cannot be returned under this policy.
   
   
6. Cancellation of custom-size products is not permitted once production has commenced.
   
   
7. The trial is not applicable to products purchased through Amazon, Flipkart, Quick Commerce platforms, marketplaces, or unauthorized resellers unless specifically stated otherwise.
   
   
8. Customers may request a return and refund any time after the mandatory 30-night usage period and before completion of the 100-night trial period.
   
   
9. Customers may be required to provide photographs and relevant information to validate a return request. Nityam reserves the right to reject claims where sufficient evidence is not provided.
   
   
10. Return approval under the 100 Nights Trial remains solely at the discretion of Nityam after evaluating the condition of the product and compliance with policy requirements.
    
    
11. Claims regarding missing items or delivery discrepancies must be reported within 72 hours of delivery.
    
    
12. Any disputes arising from purchases made through Nityam shall be subject to the exclusive jurisdiction of courts in Rajasthan, India.
    

Exceptions to Return and Refund Under 100 Nights Trial

Returns and refunds will not be accepted under the following circumstances:

1. The product shows signs of dirt, stains, odors, misuse, abuse, neglect, or physical damage.
   
   
2. The product has been altered, modified, repaired, or tampered with by anyone other than Nityam.
   
   
3. The product is a pillow, cushion, mattress protector, bedding accessory, furniture item, or any product not specifically covered under the 100 Nights Trial.
   
   
4. The product is a custom-size mattress or custom-size mattress topper.
   
   
5. The product was purchased through an unauthorized seller or reseller.
   
   
6. The product is returned without proper verification or inspection.
   
   
7. The return request is raised before completion of the mandatory 30-night usage period.

Topper Coverage

Nityam Toppers are eligible for the 100 Nights Trial and may be returned within the applicable trial period, subject to the terms and conditions of this policy.

However, Mattress Toppers are not covered under the 10-Year Mattress Warranty unless otherwise specified on the individual product page.

Covered in Warranty

Warranty will be valid only when the original purchase invoice is presented at the time of service. Warranty will cover only functional parts having manufacturing defects, termite & fungus, colour fading & product failure.

Not Covered in Warranty

Warranty is non-transferrable, valid only in the territory of India and extended only to the first end user customer (Customer). Warranty does not cover damage caused to the product due to misuse, tampering, natural calamity, negligence, unauthorised usage, continous contact of water, improper installation by customer, normal wear and tear caused due to use of product.

Warranty Service Type

for warranty claims or any product related issues please email at contactus@nityaminterio.com

Contact Us

For returns, refunds, warranty claims, or product support, please contact:

Website: www.nityaminterior.com

Email: info@nityaminterior.com

Phone: +91 79009 20090

WhatsApp: +91 79009 20090

Business Hours: Mon-Sat, 10:00 am- 05:00 pm

Nityam reserves the right to amend, modify, or update this policy at any time without prior notice. The latest version published on www.nityaminterior.com shall prevail.