Warranty Policy
Effective Date: 01 June 2026
At Nityam Interior, we are committed to providing high-quality furniture and home furnishing products. This Warranty Policy outlines the coverage, limitations, and procedures for warranty claims on products purchased from Nityam Interior.
1. Warranty Coverage
Nityam Interior warrants that its products shall be free from manufacturing defects in materials and workmanship under normal residential use during the applicable warranty period.
The warranty is valid only for the original purchaser and is non-transferable.
2. Warranty Period
| Product Category | Warranty Period |
|---|---|
| Engineered Wood Furniture | 12 Months |
| Metal Furniture | 12 Months |
| Office Chairs | 12 Months |
| Storage Racks & Shoe Racks | 12 Months |
| Tables & Study Desks | 12 Months |
| Hardware Components (Hinges, Slides, Fittings) | 6 Months |
Warranty period starts from the date of delivery.
3. What is Covered
The warranty covers:
- Manufacturing defects in materials and workmanship.
- Structural defects affecting normal use of the product.
- Hardware failures under normal usage conditions.
- Weld failures in metal furniture.
- Manufacturing-related alignment and fitting issues.
- Premature breakage of components due to manufacturing defects.
4. What is Not Covered
The warranty does not cover:
Normal wear and tear.
- Scratches, dents, chips, stains, discoloration, or fading.
- Damage caused by misuse, abuse, negligence, or improper handling.
- Water damage, moisture damage, or exposure to excessive humidity.
- Damage caused by improper assembly by anyone other than Nityam Interior or its authorized representatives.
- Damage due to moving, relocation, or transportation after delivery.
- Damage resulting from excessive weight, improper loading, or commercial use.
- Damage caused by pets, insects, termites, rodents, fire, flood, or natural disasters.
- Minor variations in color, texture, grain, or finish.
- Products modified, repaired, or altered by unauthorized persons.
5. Customer Responsibilities
To maintain warranty eligibility, customers must:
- Use products only for their intended purpose.
- Follow all care and maintenance instructions.
- Keep the product in a dry indoor environment.
- Retain the original purchase invoice.
- Report any defects promptly after discovery.
6. Warranty Claim Process
To submit a warranty claim:
- Contact our customer support team.
- Provide your order number or purchase invoice.
- Share clear photographs and videos showing the issue.
- Allow inspection if required.
Upon verification, Nityam Interior may, at its sole discretion:
- Repair the defective product or component.
- Replace the defective product or component.
- Provide a replacement of equivalent value.
- Offer a partial refund if repair or replacement is not feasible.
7. Limitations of Liability
Nityam Interior's liability is limited solely to the repair, replacement, or refund of the defective product. We shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products.
8. Warranty Void Conditions
The warranty shall be void if:
- The product has been modified or repaired by unauthorized persons.
- The product has been misused, abused, or used for commercial purposes.
- Care and maintenance instructions have not been followed.
- Damage is caused by accidents, improper handling, or external factors beyond our control.
9. Contact Us
For warranty assistance, please contact:
Nityam Interior
Customer Support Team
Email: info@nityaminterior.com
Phone: +91-7900-9200-90
We are committed to resolving your concerns and ensuring customer satisfaction.