Refund Policy

Return, Refund & 100-Night Mattress Trial Policy

Last updated: 13 October 2026

At Nityam, we want you to feel confident about every purchase.

• All mattresses: A 100-night trial from the date of delivery, with free return shipping and pickup for approved trial returns within serviceable Indian PIN codes.

• Pillows, furniture and other eligible non-mattress products: Returns may be requested within 7 days from the date of delivery, subject to the conditions below.

100-Night Mattress Trial

All Nityam mattresses include a 100-night trial, starting from the date of delivery.

If your mattress does not suit your comfort needs, email info@nityaminterior.com within the trial period to request a return.

Normal use during the trial does not disqualify a mattress from a trial return. The unused and unopened requirements for standard non-mattress returns do not apply to normal mattress trial use.

Mattresses damaged through misuse, improper handling, alteration or incorrect care are not eligible for a comfort-trial return. Manufacturing defects and delivery-related damage will be assessed separately.

Approved mattress trial returns include free return shipping and pickup, subject to PIN-code serviceability and pickup arrangements confirmed by our team.

Please obtain return approval before sending your mattress back. Our team will provide the packing and pickup instructions applicable to your return.

Standard Return Eligibility

For pillows, furniture and other eligible non-mattress products, you must request a return within 7 days of delivery.

To qualify, the product must:

• Be unused and in the same condition in which it was delivered.

• Include all original tags, labels, accessories and manuals.

• Be returned in its original packaging.

• Be free from stains, damage, scratches, odour or signs of use.

• Include the original invoice, receipt or proof of purchase.

Nityam may reject a standard return if these conditions are not met. These standard unused-product requirements do not apply to normal mattress use covered by the 100-night trial.

How to Request a Return

Email info@nityaminterior.com within the applicable period:

• Mattresses: Within 100 nights of delivery.

• Eligible non-mattress products: Within 7 days of delivery.

Please include:

• Your name and contact number.

• Order number.

• Product name.

• Reason for requesting the return.

• Clear photographs or videos of the product, where required.

After reviewing your request, we will provide return approval, packing instructions and pickup or shipping arrangements, where applicable.

Products sent back without prior approval will not be accepted.

Free Return Shipping and Pickup

Approved eligible returns qualify for free return shipping. Approved mattress trial returns also include free pickup.

Our team will arrange reverse pickup from the original delivery address wherever pickup service is available. If pickup is unavailable, contact us for an approved alternative arrangement before shipping the product.

Please keep the product packed according to our instructions and ready for collection. Pickup availability and timing depend on your location and our logistics partners.

Return Address

If our team instructs you to ship the product, send it to:

NNI Industry Private Limited
C-55 A, RIICO Industrial Area
Ghiloth, Rajasthan – 301705, India

Do not send any product to this address without obtaining return approval from Nityam.

Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery. If the product is damaged, defective, has missing parts or differs from your confirmed order, contact info@nityaminterior.com as soon as possible.

Provide your order details and clear photographs or an unboxing video showing the issue, where available. After verification, we will arrange an appropriate replacement, return or refund.

Damage caused after delivery through misuse, improper handling, incorrect installation or normal wear and tear will not be treated as a manufacturing or delivery defect.

Non-Returnable Products

For standard non-mattress returns, the following products are not ordinarily eligible:

• Custom-made, personalised or made-to-order products.

• Products manufactured in custom sizes, colours or specifications.

• Products that have been used, altered, assembled or installed.

• Products without their original packaging, tags or accessories.

• Products damaged through misuse or improper handling.

• Hygiene-sensitive products that have been opened or used.

• Gift cards, vouchers or promotional credits.

• Clearance or final-sale products.

All mattresses remain covered by the 100-night trial described above. Normal mattress use during that trial is not excluded by the standard non-returnable conditions.

A custom, clearance or otherwise non-returnable product may still qualify for a remedy if it is delivered damaged, defective or materially different from the confirmed order, subject to verification.

Exchanges

We do not offer direct product exchanges.

To purchase a different product, size or colour, request a return under the applicable policy and place a separate order after the return has been accepted.

Product availability cannot be guaranteed while a return is being processed.

Return Inspection

Returned products are inspected after reaching our facility. We will notify you by email or telephone whether the refund has been approved.

Mattress trial returns are assessed under the trial conditions. Standard non-mattress returns are assessed under the standard return conditions.

If a product does not meet the applicable conditions, we will explain the reason and any available next steps.

Refunds

Once the returned product has been received, inspected and approved, the refund will be initiated to the original payment method within 10 business days.

Your bank, card issuer or payment provider may require additional time to reflect the refund.

For Cash on Delivery orders, we may request verified bank account or UPI details to process the refund.

Standard product shipping within serviceable Indian PIN codes is free. Separately charged installation, assembly or other services may not be refundable unless the return results from a damaged, defective or incorrect product supplied by Nityam.

If more than 15 business days have passed since your refund was approved, contact info@nityaminterior.com.

Contact Us

For mattress trial, return or refund assistance:

Email: info@nityaminterior.com
Phone: +91 79009 20090
Support Hours: Monday to Saturday, 10:00 AM to 5:00 PM
Address: C-55 A, RIICO Industrial Area, Ghiloth, Rajasthan – 301705, India