Shipping Policy

Last updated: 13 October 2026

Thank you for shopping with Nityam. This policy explains our shipping coverage, delivery timelines and related terms.

Shipping Coverage and Charges

We offer free standard shipping on all products within serviceable Indian PIN codes.

We currently ship within India only. International shipping is not available.

Delivery availability depends on your PIN code and the serviceability of our logistics partners. If your address is not serviceable, our team will contact you to discuss the available options.

Order Processing

Orders are usually processed within 1–3 business days after payment confirmation.

• Customised or made-to-order products may require additional processing time.

• Orders placed on Sundays or public holidays are processed on the next working day.

• Any product-specific dispatch timeline will be stated on the product page or communicated by our team.

Estimated Delivery Time

After dispatch, estimated delivery timelines are:

• Metro cities: 3–7 business days.

• Other serviceable locations: 5–10 business days.

• Remote areas: Delivery may take longer, depending on courier availability.

These are estimates, not guaranteed delivery dates. Processing time is separate from transit time.

Delivery may be affected by weather, public holidays, logistics delays or other unforeseen circumstances.

Order Tracking

Once your order is dispatched, we will share tracking details through email, SMS or WhatsApp, where available.

Tracking information may take time to update after the courier receives your shipment.

Delivery Requirements

Please ensure that:

• Your shipping address, PIN code and contact number are accurate.

• Someone is available at the address to receive the order.

• You respond to delivery-related calls from our team or logistics partner.

• You inform us of any access restrictions that may affect delivery.

Address changes requested after dispatch may not be possible.

Delayed or Unsuccessful Delivery

If your shipment is delayed or a delivery attempt fails, contact info@nityaminterior.com with your order number.

Delivery may be affected by:

• Incorrect or incomplete address details.

• Customer unavailability.

• Restricted access to the delivery location.

• Courier serviceability or operational issues.

• Severe weather, natural disasters or government restrictions.

If delivery fails because of incorrect customer information or repeated customer unavailability, additional re-shipping charges may apply. Our team will explain any applicable charges before arranging re-dispatch.

Damaged Packages or Incorrect Products

Please inspect the package at delivery wherever possible.

If the packaging appears damaged, or the product is damaged, defective, incomplete or incorrect:

• Take clear photographs or an unboxing video, where possible.

• Keep the packaging and supplied accessories.

• Contact info@nityaminterior.com as soon as possible, preferably within 48 hours of delivery.

• Include your order number and a description of the issue.

Our team will review the information and arrange an appropriate resolution under the applicable return, refund or warranty policy.

Installation and Assembly

Free standard shipping covers product delivery. Installation or assembly services, where available, are separate.

Check the product page for assembly requirements, included services and any separately stated charges before ordering.

Returns and Mattress Trial Pickup

Returns are governed by our Return, Refund & 100-Night Mattress Trial Policy:

• All mattresses: A 100-night trial from delivery, with free return shipping and pickup for approved trial returns within serviceable Indian PIN codes.

• Pillows, furniture and other eligible non-mattress products: A 7-day return-request window, subject to the applicable conditions.

• Approved eligible returns: Free return shipping, with pickup arrangements subject to logistics serviceability.

Obtain approval and follow our team’s instructions before sending a product back.

Contact Us

For shipping or delivery assistance:

Email: info@nityaminterior.com
Phone: +91 79009 20090
Support Hours: Monday to Saturday, 10:00 AM to 5:00 PM
Address: C-55 A, RIICO Industrial Area, Ghiloth, Rajasthan – 301705, India